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Requisition Number 19-0062
Title Instructional Designer
State TX
Postal Code 75038
Metropolitan Area Corporate: Corporate Office-Irving, Texas
Description The Instructional Designer will support all training content development for the operations’ team. The Instructional Designer will facilitate learning consulting sessions and produce instructional materials for a variety of fast-paced projects for both Operational and our corporate employees. ID will split time between creating training content and delivering train the trainer programs to continually bring back learnings from facilitation to content design. This person is responsible for actively seeking opportunities to craft new training programs and enhance existing programs. They will work with key stakeholders collaboratively to address strategic challenges related to reviewing and implementing content provided by course developers to create the optimal learning experience for our Associates. This position will also ensure the instructional integrity of each training deliverable through measuring training effectiveness.

The Instructional Designer is responsible for developing and designing well defined Instructional Design methodologies, principals and processes based on existing models (ADDIE, Gagne’s Nine events and Bloom’s Taxonomy) but further refined to fit into the ACE Cash Express model and culture. This person should comfortable speaking with internal clients and all levels of leadership and must have prior experience working with companies that are similar in size and function. Confidence and the ability to listen to customer issues, ask strategic questions then prescribe a potential solution is key. The ideal candidate will embrace our culture of innovation and creativity, and continually set new standards for content creation.

• Manage the Instructional Design technology, tools and resources.
• In conjunction with the Director of training, analyze, build, develop and maintain New Hire Onboarding Program and New Hire Training Workshop.
• Perform business and performance analysis to determine training objectives, goals, and learner characteristics such as existing knowledge and skill level, as well as knowledge and skill gaps.
• Use advanced knowledge of instructional system design (ISD) and technologies, and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually
and instructionally compelling and that provide a rewarding experience for the learner.
• Establish goals and learning objectives to design appropriate and effective curriculum by leveraging instructional design methodology.
• Manage the end-to-end instructional design process with a sense of urgency and drive for results.
• Employ a rapid-development approach and strong instructional design to build creative and innovative training videos, games, job aids, facilitator guides, and related learning/e-learning deliverables. Bring best-of-breed learning techniques into the development of training program and solutions.
• Manage the design and development of certification paths and sales programs.
• Conduct train-the-trainer sessions (virtual or instructor led) to ensure delivery of materials is consistent across all regions and trainers understand the course content, learning objectives, delivery method, and evaluation procedures.
• Ensure smooth transition from final material design to implementation of program.
• Ensure the quality of training content by managing defined quality control processes and infrastructure.
• Aligns training content with company SOPs.
• Drive projects to execute successfully, managing project milestones and team responsibilities for accountability.
• Leverage learning technology tools, platforms and systems to develop new and innovative approaches to delivering training.
• Manage Subject Matter Experts (SME's) and stakeholder relationships to clearly understand the business, target audience, and content needs to construct learning and performance outcomes.

• Design course-level assessments to ensure learning objectives were addressed in the content at an appropriate learning level.
• Analyze for effectiveness.
• Design overall program Evaluation Strategy to ensure solid framework is in place with measurable baseline and associated metrics to ensure learning transfer.
• Compile and analyze survey results (assessing readiness, job impact, and business impact).

Critical Skills
• Advanced knowledge on MS Office
• Strong written and verbal communication skills, including proofreading/editing and quality assurance
• Strong content management skills; detail and process oriented
• Proficiency with multimedia and e-learning tools such as Adobe Captivate, Articulate Storyline/360, & Adobe Creative Suite,
• Proficiency with building interactive online learning (interactive scenarios and branching)
• Working knowledge of loading and testing SCORM conformant courses in Learning Management Systems (Cornerstone onDemand preferred)
• Expert project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
• Candidates are expected to provide a portfolio showing interactive design, media, and
online content.

Additional Knowledge & Skills
• Must be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities.
• Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits.
• Demonstrated ability to act as a consultant, including skills to probe for understanding, identifies issues/opportunities; suggest win-win conflict resolution.
• Adobe Photoshop, InDesign, and Flash experience preferred
• Experience with HTML, XML, web-based training, digital video production, audio editing, graphic design, streaming media and web conferencing preferred.
• Ability to design and develop engaging and interactive training using a variety of modalities and methods.
• Some travel may be required
Requirements Minimum Requirements
• 3 years Instructional
Design experience
• 4 year college degree
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