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Requisition Number 17-0352
Post Date 8/3/2017
Title Financial Services Specialist
City Red Wing
State MN
Description Take a look at the Red Wing Shoes video series.

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We are looking for a Financial Services Specialist to be responsible for delivering outstanding accounting support to our Red Wing Shoe Company retail stores. The financial services specialist serves a critical function on the front line of retail store accounting communication, providing answers to point-of-sale accounting related questions, gathering information and insights for business controls and processes, and triaging support escalations.

PRIMARY RESPONSIBILITIES
• Respond to all real time retail store support inquiries via phone or email
• Maintain strong retail store relationships through outstanding customer service to support retail accounting policies and standard operating procedures
• Track all inquiries in Service Now and monitor and update open support issues based on priority and resolution status
• Evaluate scenarios, troubleshoot issues, and gather information required for system and process improvements leveraging knowledge of accounting principles and retail systems
• Acquire in-depth knowledge of the point-of-sale (POS) system to provide knowledgeable answers to store-related questions considering the impact on stores’ accounting records and financial reporting
• Apply basic accounting principles to store inquiries to ensure issue resolution supports complete and accurate financial records
• Develop an understanding of retail store business and accounting processes, and identify opportunities for process improvement and training
• Support the retail account reconciliation team with follow-up communications to the stores to resolve outstanding reconciling items

Requirements EDUCATION, EXPERIENCE AND REQUIRED COMPETENCIES
• Associate’s degree (A.A.) in Accounting or equivalent combination of education and experience
• 1-3 years of experience in retail, accounting or customer service related fields

REQUIRED KNOWLEDGE AND EXPERIENCE
• Clear, pleasant, and courteous verbal and written communication skills using appropriate grammar and tone
• Active listening skills
• Detail oriented with strong organizational skills
• Analytical approach to solving problems
• Ability to work independently and on a team
• Ability to learn and use multiple systems and applications

WORK ENVIRONMENT
• Office environment

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. #CB
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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