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Position Title Collaboration Solutions Analyst
Job Requisition Number 18-0559
Location Fargo (Field Support Office)
Description The IT Collaboration Solution Analyst is responsible for IT solutions delivery for collaboration tools and processes.

Specific Duties Include:

  • Evaluates needs and delivers solutions using collaboration toolsets including, but not limited to, SharePoint, OneDrive, Microsoft Groups and Teams, Microsoft Power Apps, Microsoft Flow, and other O365 collaboration tools.
  • Manages delivery of SharePoint based employee portal features and functions.
  • Develops solution by preparing and evaluating alternative workflow solutions.
  • Validates results by testing programs.
  • Collaborates with IT Team and vendors to deliver new systems, tools, and processes.
  • Ensures knowledge content is created and curated for IT solutions.
  • Supports system conversions, upgrades, enhancements
  • Stays abreast of industry and technology trends to provide advice on strategic business and technology solutions.
  • Investigates, proposes and evaluates solutions.
  • Along with the IT Infrastructure team, manage and deploy collaboration tools including SharePoint, OneDrive, Groups, Teams, Power Apps, and Flow.
  • Maintain SharePoint sitemap that includes site ownership assignment, type, URL, and status.
  • Create and maintain a SharePoint and O365 governance structure that includes taxonomy, retention policy, version control, user management, security, and back-ups.
  • Provides recommendations to preserve the integrity of business processes across various changes to ensure the delivery of holistic integrated solutions.
  • Builds and maintains strong relationships with process owners and super users.
  • Create and deliver collaboration tool training to ensure successful end user adoption.
  • Provide Tier II and Tier III support for collaboration tools
  • Develops and maintains a communication strategy to provide awareness and improve collaboration tool adoption.
  • Provides input into IT Strategic Roadmap as it relates to organizational collaboration initiatives.
  • Manages the demand queue set partners’ expectation on deliverables.
  • Interfaces with vendors to understand whether their products will meet business and technical requirements.
  • Manages relationship with existing technology vendors. Utilizes relationship to problem solve and manage the enhancement request process.
  • Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies.
  • Identifies and mitigates potential problems and conflicts with IT solution delivery.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of R.D. Offutt Company.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
  • Bachelor’s Degree in Business, Computer Science or Engineering.
  • At least 3 years of IT experience, or related field.
  • Experience managing SharePoint on premise and in the cloud
  • Experience with Microsoft Active Directory preferred
  • Experience with Microsoft SSRS preferred
  • Understanding of information technology and business concepts.
  • Strong communication, presentation, and leadership skills
  • Familiarity with general business functions.
  • Problem solving and communications skills.
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
    • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
    • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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