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Position Title Parts Sales Specialist (Truck Center)
Job Requisition Number 17-0521
Location Lincoln (Truck Center)
Description

This individual will perform a variety of customer service, marketing, promoting, and advertising related to outside parts sales.  This individual will be responsible for receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. This individual will assist customers in the field by properly identifying needed items, using electronic parts catalogs and other available resources.

Specific Duties Include:

  • Travel to scheduled and non-scheduled customer calls.
  • Log all customer activities into PFW/SAM.
  • Maintain parts stock and rotate seasonal stock of all established Parts on Site inventories.
  • Promote and market Parts On Site to non-current customers.
  • Promote and market current initiatives to our traditional and non-traditional customers (i.e. bulk oil, Fleet Guard Filter programs, Advanced Fluid Connection Center on site stocking.)
  • Promote and market all current aftermarket sales and specials (i.e. John Deere Seasonal Parts Catalogs, Service Inspection Programs.)
  • Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
  • Take a proactive approach to any and all potential aftermarket sales leads.
  • Communicate all whole goods sales leads to the appropriate Account/Transactional Managers.
  • Proactively study and stay current on industry and product information.
  • Pick up and deliver parts for customers and vendors as needed.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Accountable for timely follow up on each Aftermarket sales opportunity to ensure customer satisfaction.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.
Requirements
  • Formal parts training and or industry experience.
  • Understanding of mechanical and technical terms.
  • Knowledge of parts operating systems preferred.
  • Computer skills.
  • Strong organizational skills.
  • Interpersonal skills.
  • Customer service skills.
EOE/M/F/Disabled/Veteran
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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