Careers

Job Details

Requisition Number 18-0094
Post Date 2/6/2018
Title Patient Services Representative II - First Hill Surgery Center
City Seattle
State WA
Description <p class="x_x_MsoNormal" style="margin:3pt 0in"><span style="font-family:'Arial','sans-serif'"><font size="2"><strong>Hours:  Full Time; Monday - Friday; 5:45 - 2:15</strong></font></span></p>
<p class="x_x_MsoNormal" style="margin:3pt 0in"><span style="font-family:'Arial','sans-serif'"><font size="2"><strong>Location:  The Polyclinic First Hill Surgery Center</strong><br>
<br>
The PSR is the first point of contact for all persons inquiring about the provider’s practice.<span style=""> 
</span>His or her primary role is to organize the practice’s daily activities, schedule and paper work.<span style=""> 
</span>The PSR’s communication, conduct and performance should support the Polyclinic’s efforts in becoming High Performance Organization.<span style=""> </span></font></span></p>
<p class="x_x_MsoNormal" style="margin:3pt 0in"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""> </span></font></span></p>
<p class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><b style=""><span style="font-family:'Arial','sans-serif'">Responsibilities:
</span></b></span></font></span></p>
<ul>
<li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Optimistically greet customers into the practice and provide instruction and/or
direction as necessary both on the phone and in person.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Schedule, reschedule and coordinate all patient appointments and adjunct tests
per office protocol<span style="">  </span></span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Register all patients into the Misys/Epic system according to the policies and
procedures established by the Practice Management Dept. and CBO.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Collect, post and balance payments according to the policies and procedures established
by the Practice Management and CBO Dept.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Accurately update and maintain all electronic medical records according to the
policies and procedures established by the Practice Management Dept. </span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Accurately maintain provider’s master schedule and modify it according to established
sources. </span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Order and maintain the inventory, and stock in the area according to the policies
and procedures established by the Practice Management Dept. and Central Supply.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Answer phone calls courteously, collect and document detailed information and route
phone calls appropriately based on office protocols</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Efficiently provide basic office administrative support tasks such as mailing,
faxing, sorting, typing, filing, etc</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Maintains and updates float guide for the provider</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Maintain an organized and clean work area, free of clutter.<span style=""> 
</span></span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Attend departmental and general staff meetings and contributes ideas and suggestions
creatively</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Prepare all chart documentation and records with accuracy as directed or necessary
for the patient’s care.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Willingly float to other departments to accommodate Polyclinic needs</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Meet or exceed the performance measures established by the Practice Management
Dept.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Follow all established policy and procedures related to this position.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Participate and contribute in a team-based environment.<span style=""> 
</span></span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Maintain a team supportive attendance record.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Understand and deliver quality customer service that is consistent with the Polyclinic’s
efforts in becoming a High Performance Organization.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt; layout-grid-mode:char"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Follow OSHA/WISHA (including usage of PPE) guidelines
</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt; layout-grid-mode:char"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Follow HIPPA regulations to ensure confidentiality and security
of pt’s health records and PHI</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Adapt and perform effectively in a continuously changing environment, and in occasional
difficult situations.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Communication, conduct and dress attire portrays a professional quality at all
times.</span></span></font></span></div>
</li><li>
<div class="x_x_MsoNormal" style="margin:0in 0in 0pt"><span style="font-family:'Arial','sans-serif'"><font size="2"><span style=""><span style="font-family:'Arial','sans-serif'">Other duties as requested</span></span></font></span></div>
</li></ul>
<p class="x_x_MsoNormal" style="margin:3pt 0in"><span style="font-family:'Arial','sans-serif'"> </span></p>
Requirements

Education:

High school diploma or GED

 

Experience:

One year of experience as a PSR in a medical environment, preferred.

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