Job Details

Requisition Number 18-0550
Post Date 7/2/2018
Title Customer Service Rep I - 300074
City Fargo
State ND

Job Summary

The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.



Key Performance Indicators               

•             Ability to multi-task in a detail oriented manner

•             Excellent customer service skills

•             Strong verbal and written communication skills


Essential Functions            

Key Duties/Responsibilities/Accountabilities

  • Responds to customer inquiries promptly and accurately.
  • Documents all inquiries appropriately.
  • Understands and applies confidentiality and security guidelines.
  • Maintains minimum production expectations while meeting defined quality expectations.
  • Maintains knowledge of online reference information.
  • Prioritizes work throughout the day and adapts to changes in workload as needed.


Non-Essential Duties and Functions

•             Other duties as assigned.



Minimum Qualifications:

  • High school diploma or GED
  • Ability to maintain confidential information in compliance with HIPAA regulations
  • Excellent data entry skills
  • Program training as required
  • Demonstrated problem solving skills

Preferred Qualifications:

  • Previous work experience in a healthcare provider or insurance environment and/or contact center experience
  • Ability to work flexible schedules including nights and weekends

Environment and Cognitive/Physical Demands

  • Office Environment
  • Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
  • Requires prolonged sitting and telephone usage
  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers
  • Infrequent lifting up to 15 pounds
  • Infrequent stooping

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to, Segregation of Duties Principles, HIPAA Security and Privacy, CMS requirements, the Noridian Compliance Program, and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description, and may be required to perform any task requested by the supervisor or by management.

CMS Access Compliance and Regulation Contingency Statement

 Some positions require compliance with (i) federal and agency-specific regulations and related clauses included in NHS’s prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.


Other Information

Job Posting Policy 6.05

New employees with Noridian Healthcare Solutions will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email

This job posting will be closed 7/18/2018 at 8:00AM CST. No further applications will be considered.



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