Job Details

Requisition Number 18-0439
Post Date 5/21/2018
Title Process Improvement Technician - 300140
City Fargo
State ND

Job Summary

The Process Improvement (PI) Technician supports the Operational Excellence initiatives to improve overall business efficiencies with measurable performance metrics which include diagramming the flow of a business process, identifying opportunities for improvement, and supporting the project plan for successful implementation and measurement of process gains. This position may manage a degree of process improvement projects.



Key Performance Indicators              

•             Excellent interpersonal skills

•             Analytical skills

•             Process Improvement knowledge


Essential Functions            

Key Duties/Responsibilities/Accountabilities

  • Gathers key information essential to the planning and organizational process and utilizes processes, tools, and/or formal mechanisms to effectively monitor and manage results.
  • Provides advice and guidance to resolve, implement, or manage program or policy issues that involve areas of uncertainty in approach or methodology.
  • Assists in developing tools and resources for the Operational Excellence area to provide education and guidance to all areas of the enterprise.
  • Promotes business enhancement efforts with the goal of creating a positive impact on the customer experience and geared towards creating efficiencies, educating and coaching company personnel on LEAN concepts, creating tools and methods, training support continuous improvement events, and providing guidance to sustain improvement changes.
  • Leads, participates, and/or provides support for special projects performing research, and other tasks as needed.
  • Provides assistance such as conducting time studies or useful problem solving exercises.
  • Committed to the development of the customer experience and effectively communicates needs.
  • Demonstrates a combination of listening, communication, problem solving, and facilitation skills thoroughly understands and diagnoses customer issues.
  • Carries out analysis relative to achieving critical to customer requirements and searches for improvement opportunities based on situational needs.
  • Organizes work, sets priorities, and determines resources requirements.
  • Determines necessary sequence of activities needed to achieve goals.
  • Maintains project plans and other work status tools.
  • Stresses the application of principles and tools towards the sustainable improvement of key performance metrics for the organization.
  • Leads/participates in cost reduction initiatives.
  • Uses technical understanding to train and assist staff.
  • Improves or designs processes, tools, or technologies to determine applicability.
  • Collects, organization, and prioritizes information from diverse sources and collaborates with people in technical fields who possess the necessary information.


Non-Essential Duties and Functions

•             Other duties as assigned.



Minimum Qualifications:

  • Associate’s degree in engineering, industrial engineering, mechanical engineering, business administration, or closely related field OR equivalent work experience
  • 1-year process improvement experience


Preferred Qualifications:

  • LEAN implementation
  • LEAN/Six Sigma certification
  • Bachelor’s degree in engineering
  • 5 years’ process improvement experience

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to, Segregation of Duties Principles, HIPAA Security and Privacy, CMS requirements, the Noridian Compliance Program, and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description, and may be required to perform any task requested by the supervisor or by management.


CMS Access Compliance and Regulation Contingency Statement

 Some positions require compliance with (i) federal and agency-specific regulations and related clauses included in NHS’s prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Other Information

Job Posting Policy 6.05

New employees with Noridian Healthcare Solutions will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email

This job posting will be closed 6/27/2018 at 8:00 AM CST. No further applications will be considered

Apply Online
Send This Job to a Friend This link takes you to an external website.   |  Privacy and Legal This link takes you to an external website.

© Noridian Healthcare Solutions, LLC