Job Details


Requisition Number 17-0264
Post Date 2/13/2018
Title Passenger Service Agent
City Charlotte
State NC
Description Job Purpose Summary:

As the primary provider of all types of customer services above and below the wing agents are at the forefront of ensuring our guests have a first-class experience from beginning to end.

Primary Accountabilities and Duties:

•Checking in & ticketing passengers for flights at the ticket counter and gates;
•Verifying passenger documentation;
•Assigning seats and providing gate information;
•Checking baggage as well as collect applicable fees;
•Hosting self-service kiosks;
•Operate motorized equipment.
•Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
•Adhere to uniform guidelines and codes of conduct.
•Work in a team environment
Requirements Essential Skills and Qualifications:

•Must be 18 years of age;
•Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent;
•Ability to proficiently read, write and speak English;
•Excellent communication skills;
•Able to remain calm and efficient under pressure;
•Must have current driver’s license with no violations over the past 5 years
•Competent in handling difficult situations;
•Ability to safely lift up to 70 pounds;
•Advanced computer skills;
•Must pass all pre-employment testing to include drug testing;
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