Job Details

Requisition Number 17-0594
Post Date 11/14/2017
Title Lead Passenger Service Agent
City Orlando
State FL
Description Customer Service professionals working in a fast paced airport environment proving quality customer service, ticketing, check-in processing, and luggage claim handling and service assistance to all travelling customers.

Essential Duties and Responsibilities:
• Comfortably and continuously move/lift customer luggage with an average of 50 pounds, including some pieces exceeding 75 lbs.
• Ensure accuracy of all weight and balance requirements.
• Promptly handle all customer service complaints with a focus on positive resolution.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jetways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Responsible for training all new CSA’s
• Perform other duties as assigned.
Requirements Qualifications:
• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must pass drug test.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
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