Job Details


Requisition Number 18-0354
Post Date 7/23/2018
Title Cargo Office Agent
City Montreal
State QC
Description Assists the Airline Account Supervisor in the day to day operation in the front office. Front facing with customers and telephone contact to be delivered in a courteous and professional manner.

Essential Duties and Responsibilities:
• Examine manifests, bills of lading and air waybills to determine work procedures for accepting or releasing cargo.
• Compiles documents and data entry functions for import or export cargo shipments.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests and cargo routing familiarization.
• Expedites shipment of cargo from Warehouse and assists customers in tracking their shipments.
• Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and weight of shipment.
• Enter transactions for billing to consignee and airline customer prior to release of freight.
• Authorizes final approval for cargo release.
• Undertake acceptance procedures for export cargo shipments.
• Assists customers at the front counter including pick-up and delivery requests.
• Prepares invoices for charges, airline clients and management regarding freight movements.
• Work with CBSA, Transport Canada and other governmental agencies to clear shipments.
• Meets flights in order to exchange documents as required.
• Recognizes dangerous goods upon receiving.
• Complete mandatory security and other training as required.
• Other duties as assigned.
Requirements • Must be at least 18 years of age
• Must have high school diploma, GED or equivalent work experience
• Must be able to speak, read, and write in English proficiently
• Capable of repeating repetitive tasks
• Must be flexible and available to work all shifts including weekends and holidays
• Must be able to obtain and hold all required security clearances and passing a Transport Canada background check.
• Valid driver’s license with no violations over the past 5 years
• Familiarity with or ability to learn how to work within an IT cargo system environment.
• Proficient in MS Office

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