Job Details

Requisition Number 17-0580
Post Date 3/21/2018
Title Lead Passenger Service Agent
City Baltimore
State MD
Description Responsible for coordinating passenger service related activities.

Computerized check-in of passengers for international and domestic travel.

Designate seat assignments.

Verify documentation for international and domestic flights.

Ensure correct boarding passes are provided to each passenger for the assigned charter flight.

Verify ticket and seat reservations.

Match manifest to on-board count

Assist with various governmental agency requirements.

Connect and disconnect Jet way/stairs as necessary.

Announce arrivals and departures as necessary.

Assists with baggage tagging and bagging claim reports.

Maintain current knowledge of all flight times during shift.

Provide information to customers.

Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Comply with the Location’s attendance/tardiness standards.



Must be 18 years of age.

Must have a High school diploma, GED or six months’ work experience as Passenger Service Agent.

Ability to proficiently read, write and speak English; Excellent communication skills.

Able to remain calm and efficient under pressure.

Must have current driver’s license with no violations over the past 5 years Competent in handling difficult situations; Advanced computer skills.

Able to continuously lift/move/push 70 lbs.

Must pass pre-employment drug test.

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