Job Details


Requisition Number 18-0206
Post Date 4/16/2018
Title Passenger Services Manager
City Newark
State NJ
Description Overview
The Passenger Services Manager will be responsible for service delivery to some of the world’s leading airlines and overseeing customer service operations. The Passenger Service Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

Primary accountabilities and duties
• Prepare commercial billing data as required for management reports.
• Prepare customer airline reports in line with their requirements.
• Build strong relationship with all customer airlines and deliver a customer focussed operation.
• Planning resource allocation in each business unit
• Work closely with employees and provide on the job training and coaching
• Ensure adherence to all regulatory requirements for all relevant authorities.
• Ensure that airline customer standards are maintained and raised by continuous improvement.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Encourage, manage and develop staff in all aspects of the business.
• Control resource and cost allocation within budgetary restraints.

Requirements Candidate requirements
• Previous management experience and a demonstrable track record of passenger services success.
• Excellent communication skills.
• Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers.
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Must be able to lift at least 70 pounds on a continuous basis.
• Must be able to pass a ten-year background check as required by US Customs.
• Must pass a drug test.
• Must have current driver’s license with no violations over the past 5 years.
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