Job Details

Requisition Number 18-0257
Post Date 7/23/2018
Title Passenger Service Agent
City Hamilton
State ON
Job Posting: Passenger Services Agent

Job Title: Passenger Services Agent
Location: John C. Munro Hamilton International Airport (YHM)
Reports To: Station Manager, YHM
Department: Passenger Service

Summary: To provide all necessary and required passenger services including but not limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Essential Duties and Responsibilities:
• Inspect and verify passenger documentation,
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations,
• Manage passenger baggage processing including handling and fee calculation if applicable,
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance,
• Direct passengers through Customs, Immigration, and Quarantine, as required,
• Make public address announcements in English
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival,
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Requirements • Fluent in English
• High School diploma or related college diploma completed
• Passionate about customer service and prior relevant work experience
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather
• Willingness to work flexible hours

APPLICATIONS: Interested candidates should submit their resume through Indeed
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