Job Details

Requisition Number 19-1241
Post Date 7/8/2019
Title QA Specialist, IT - Enterprise QA
Department Information Technology
City Phoenix
State AZ
Part-Time No
Part-Time Weekend No

Position Overview

Common Services Quality Assurance Engineers work alongside Developers to ensure that the final work product meets the business and performance requirements by analyzing the specifications, developing scenarios that will prove, both positively and negatively, that the specifications have been met, and then developing automated test scripts that will run as part of the CI/CD delivery pipeline. Common Services QAEs must be able to think analytically and develop automated test processes to evaluate their solutions.

The Quality Assurance job family is responsible for ensuring the quality of the products that the IT Department delivers. QA works closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

Key Responsibilities

  • Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Create supporting documentation and administrative reports (e.g., work orders, timesheets, and status reports) to facilitate the proper monitoring and control of project progress
  • Following functional testing planning activities, for projects of medium to high complexity, with a minimal level of supervision: test strategy, costing, budget, timeline, resourcing, scheduling, distribution of work, distribution of new and regression test packages, and/or sign-off, to ensure an effective and efficient testing approach
  • Effective resolution and follow-up of problems as they occur
  • Analyze trends to proactively prevent problems
  • Facilitate the analysis, design and programming of viable solutions to high complexity business problems according to user specifications
  • Develop or approve detail program specifications
  • For technical leads, contribute to technical design, decision-making, and tactical planning at the enterprise level
  • Ensure that systems are functionally appropriate, technically sound and integrated
  • Document and create test cases and to execute and verify those test cases as part of the overall functional testing of Information Technology products
  • Contribute to test planning
  • Participate in the activities to develop and execute test to validate system functionality against specifications
  • Take lead role in the testing of small to medium sized products
  • Ensure that systems software is thoroughly tested
  • Responsible for immediate response to production program problems and/or escalations as required
  • Work with Business, support or development teams in recommending process or system enhancements
  • Present and evaluate alternatives, coordinating and executing resolution
  • Develop cost analysis estimates
  • Other duties as assigned

Minimum Requirements

  • Bachelor’s Degree or equivalent combination of professional work experience and education
  • 3 years of professional quality assurance software engineering
  • Completed at least 3 full product release cycles
  • Demonstrable experience in the following areas or technologies
    • C#, C++, or Java
    • Object oriented design and service-oriented architecture
    • High-level and implementation design
    • Working with agile methodoligies.
    • Selenium, Ready API SOASTA, or other automated testing tools.
    • Azure, AWS, or Rackspace
  • Ability to deal with organizational issues of medium to high complexity and make appropriate decisions/trade-offs as required
  • Generate test plans, procedures, and work instructions from requirements
  • Setup and configure test setups, fixtures, and instrumentation as required by the test plans and or test standards
  • Implement and deploy test fixtures, testing apparatus and machines and verify their appropriateness
  • Ensure the accuracy and consistency of data results through thorough documentation processes
  • Oversee several test projects simultaneously and provide scheduling support to operations
  • Design test fixtures as required per customer requirements, test plan, and test standards
  • Validate test methods
  • Work well in a team environment
  • Execution of tests in accordance with the quality system
  • Possess a solid understanding of SDLC and testing concepts, metrics analysis, methodologies and documentation standards
  • Demonstrable good knowledge of supported platforms, operating systems, middleware, network components, and line of businesses and processes
  • Possess solid analytical skills for complex problem solving
  • Exhibit solid communication skills, both written and verbal

Preferred Qualifications

  • Microsoft Certified Professional Developer (MCPD) certification preferred
  • 1+ years programming experience in Java, C#, or equivalent
  • Airline industry experience
  • Experience working in Agile development environment.
  • Master’s degree in Computer Science
  • Solid knowledge of the Microsoft technology stack
  • Knowledge of any of nServiceBus, MuleSoft, SiteCore, TFS, PowerShell, SQL, NoSQL, Active Directory


About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 90th year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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