Job Details

Requisition Number 19-1794
Post Date 10/10/2019
Title Manager, Maintenance - NRT
Department Maintenance & Engineering
City Narita
Part-Time No
Part-Time Weekend No

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Key Responsibilities

  • Responsible for all Line Maintenance activities performed at their assigned station and ensures alignment with our departmental vision, mission and goals
  • Ensure all work performed is in accordance with HAL Policies and Procedures and US and local nation regulatory requirements.  This includes but is not limited to:
    • OEM Approved Technical Manuals (AMM, SRM, CMM, etc.)
    • HAL Approved Manuals (GMM, MOPM, SPM, SPPM, GSM, JPM, etc.)
    • Government regulations (FAA, OSHA, EPA, etc.)
  • May be required to audit and sign work records in connection with work performed and act as a liaison between vendors, DL and HAL
  • Provide oversight and ensure coordination and collaboration with HAL MOC, DL MCC, Maintenance Vendor and DL/HA Engineering to find best possible resolution to return AOS/AOG aircraft back into service in a safe and timely manner
  • Coordinate and collaborate with Reliability, Engineering and MOC to analyze and mitigate trends
  • Provide oversight and ensure coordination and collaboration between Maintenance Vendors and Planning (HA/DL) on daily/long range work packages and unscheduled maintenance events
  • Assist with M&E Safety related investigations
  • Assist with and provide oversight and guidance to ensure QA related investigations are completed and resolutions are found for any audit findings and CARs
  • Develop and maintain a standardized communication structure to ensure a cohesive workflow between station and vendor groups
  • Ensure Accountability protocols are implemented as required.  This includes and is not limited to:
    • Coaching: Discussions and mentorship
    • Vendor Evaluations
    • Disciplinary actions
    • Rewards: Mahalograms, MVP, Kupono
  • Responsible to maintain operation within allotted budget: 
    • Variance explanations, Budget forecasting, Budget creation, Concur
    • Verifies accuracy of labor and material charges on invoices received
  • Responsible to ensure all individual and vendor required training is current.  This includes and is not limited to:
    • Spotlight training
    • Read & Signs
    • Maintenance Tips
    • Vendor training
  • Responsible for individual professional growth and development.  This includes and is not limited to:
    • Leadership training
    • Enhanced technical training
  • Collaborate with Line Team members on the mission of continuous improvement.  This includes and is not limited to:
    • SOP development and implementation
    • Process review and refinement
    • Event review and lessons learned
  • Supervises vendors and maintains proper completion of A/C records and forms. Supervises vendors and processes HAL parts inventory at the station. Completes all necessary computer entries
  • Responsible for the oversight and enforcement of the effective Maintenance Agreement at the facility assigned and negotiates settlements with vendors
  • Other duties as assigned

Minimum Requirements

  • High school diploma or equivalent
  • Minimum 2 years maintenance supervisory experience
  • Well versed in regional customs, laws, and processes
  • Must be familiar with procedures applicable to the various phases of maintenance
  • Ability to assume responsibility for proper administration of policies and procedures
  • Ability to display maturity of action and judgment
  • Ability to work well under pressure
  • Good communication skills to include strong verbal and written communication skills in English and Japanese/Korean (as applicable)
  • Good computer skills
  • Ability to travel frequently and be on-call
  • A valid A&P (Airframe & Power Plant) License
  • A valid passport and driver's license
  • Must be able to obtain an AOA (Airport Security) badge
  • Eligible to live and work in the Country of Station location
  • Domiciled in close proximity of the Station location or willing to relocate to the area

Preferred Qualifications

  • Associates degree
  • Experience on 717, 787, A321 and A330 aircraft
  • ETOPS experience
  • Ability to read wiring diagrams and troubleshoot aircraft systems to include electrical systems and avionics
  • Experience with Sceptre and TRAX


About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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