Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Oakland, California!
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
- A 20-minute telephone interview
- A 60-minute group video interview
- A 30-minute final video interview
Candidates successful in the interview process may be invited to classroom training in Oakland. Training is 2 weeks, typically from Monday - Friday, 8 hours per day, and is unpaid.
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
Pay and Benefits
This position is covered by a collective bargaining agreement and the Port of Oakland living wage policy. The current pay for this position is $17.19 per hour.
This position is part-time, minimum of 19 hours per week. Flight benefits are offered.
This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Shifts are 4-5 days per week. There is a morning shift as early as 4:30am and evening shift from 6:30pm. Shifts can be either in the morning or a combination of morning and evening. Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.