||Airport Guest Service Agent – San Jose
Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Jose, California!
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
- A 20-minute telephone interview
- A 60-minute group video interview
- A 30-minute final video interview
Candidates successful in the interview process may be invited to classroom training in San Jose, California. Training is 2 weeks, typically from Monday - Friday, 8 hours per day, and is unpaid.
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
Pay and Benefits
This position is covered by a collective bargaining agreement and the San Jose Airport Living Wage Ordinance. The current pay for this position is $18.26 per hour. This position is part-time with flight benefits offered.
This is a part time position. Work schedules are 5 days on with 2 consecutive days off. Each shift is 4 - 6 hours and could be extended to 8 based on operational need. Shifts start as early as 5:00am and end as late at 11:00pm.
Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift. Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time also based on operational need.
- Legally authorized to work in the United States
- Minimum age 18 years old
- Possess a high school diploma or equivalent education
- Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
- Ability to lift up to 70 lbs. when checking in guests’ bags
- Ability to work any shift awarded
- Ability to complete pre-employment drug test and if hired, random drug testing
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
- No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
- Airline experience
- Customer service experience in the hospitality industry
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai‘i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.
The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s
For media inquiries, please visit Hawaiian Airlines’
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
- Please view Equal Employment Opportunity Posters provided by OFCCP
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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