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Job Details

Requisition Number 21-2078
Post Date 11/15/2021
Title Airport Guest Service Agent – San Francisco
Department Airport Operations
City San Francisco
State CA
Part-Time Yes
Part-Time Weekend No


Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Francisco, California!



At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world


Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.

Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand. 

Watch a brief two-minute video to learn more about the position.

Interview Schedule

The interview process consists of the following:

  1. A 20-minute telephone interview
  2. A 60-minute Group Video Interview
  3. A 30-minute final interview, in-person at the Hawaiian Airlines San Francisco airport office.

Pay and Benefits

This position is covered by a collective bargaining agreement and the San Francisco Minimum Wage Compensation Ordinance (MCO) & Airport Quality Standards Program (QSP) Compensation and Benefits section.  The current pay for this position is $19.05 per hour. In addition, $9.50 per hour will be paid into a medical reimbursement account via the City Option Program per the Healthy Airport Ordinance of SFO. 

This position is part-time, with a minimum of 19 hours per week.  Flight benefits are offered. 

Work Schedules

This position is covered by a collective bargaining agreement.  Work schedules are awarded based on seniority.  New hires are awarded their initial shift based on operational need and must be able to accept any shift. 

Shifts are 4-5 days per week, with a minimum of 19 hours per week.  There is a morning shift starting as early as 4:30AM and an evening shift from 6:30PM.  Work schedules are set, however may change throughout the year should flight schedules change.  Shifts may be extended before or after the scheduled end time based on operational need.


Minimum Requirements

  • Legally authorized to work in the United States
  • Minimum age 18 years old
  • Possess at least a high school diploma or equivalent
  • Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
  • Ability to lift up to 70 lbs. when checking in guests’ bags
  • Ability to work any shift awarded
  • Ability to complete pre-employment drug test and if hired, random drug testing
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
  • No visible body art.  Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
  • Provide proof of full COVID-19 Vaccination by date of training

Preferred Qualifications

  • Airline experience
  • Customer service experience in the hospitality industry
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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