Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Francisco, California!
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
The interview process consists of the following:
- A 20-minute telephone interview
- A 60-minute Group Video Interview
- A 30-minute final interview, in-person at the Hawaiian Airlines San Francisco airport office.
Pay and Benefits
This position is covered by a collective bargaining agreement and the San Francisco Minimum Wage Compensation Ordinance (MCO) & Airport Quality Standards Program (QSP) Compensation and Benefits section. The current pay for this position is $19.05 per hour. In addition, $9.50 per hour will be paid into a medical reimbursement account via the City Option Program per the Healthy Airport Ordinance of SFO.
This position is part-time, with a minimum of 19 hours per week. Flight benefits are offered.
This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Shifts are 4-5 days per week, with a minimum of 19 hours per week. There is a morning shift starting as early as 4:30AM and an evening shift from 6:30PM. Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.