Job Details

Requisition Number 18-0966
Post Date 5/14/2018
Title Airport Customer Service Pool
Department Guest Services
City Portland
State OR
Part-Time Yes
Part-Time Weekend No
Shift 5 days on, 2 days off, no more than 19 hours/week
Days Off Varies

Aloha and thank you for your interest in the Portland International Airport Customer Service Training Pool with Hawaiian Airlines!

Candidates who apply for this requisition may be invited for a group screening process, which will be held in the Portland Area on Wednesday, June 6.  Candidates who pass the group screening will be invited for a final screening, which will be held in the afternoon on the same day.  Travel to the screening sessions are the responsibility of the candidate.

Upcoming Recruitment Events

For a full listing of our upcoming recruitment events, please click here.

This requisition is for Portland ONLY. Positions are typically posted 3 - 4 weeks prior to the recruitment event and posted for a limited time only. Please monitor our current openings page and apply for those positions when it is posted.

Work Schedule:

During training: Up to 10 days full-time, typically Monday - Friday. Training will be conducted at the Portland International Airport and is unpaid.

If hired: schdeules are awarded on a seniority basis.  Schedules are only part-time and are 5 days on, 2 days off, no more than 19 hours per week. Work schedules are set, however, may change throughout the year in accordance with the collective bargaining agreement.

Candidates with restrictions in their availability will not continue in the recruitment process.

Pay & Benefits:

Pay is in conjunction with the Collective Bargaining Agreement and is currently $12.41 per hour.  Only Hawaiian Airlines flight benefits are offered.

About the Airport Customer Service Training Pool:

Candidates in the Airport Customer Service Training Pool can be considered for the Mainland Customer Service Representative or the Chief Mainland Customer Service Representative position.

If you are successful in the screening process and identified as a candidate to be considered for our unpaid training, you will be placed into the training pool.

Final candidates from the screening process will remain in the training pool through December 31, 2018. Candidates not invited for training by then will need to re-apply for the training opportunity.


Candidates in the pool may be invited to attend unpaid classroom training provided by Hawaiian Airlines. The training session is up to two weeks (typically Monday – Friday). If invited to training, you will have an opportunity to learn general airline operations, including regulatory concepts and the Interact/Sabre computer system, which is the industry standard used by many airlines.

Key Responsibilities:

Mainland Customer Service Representatives (MCSRs) perform any one, or combinations of, clerical duties as assigned, necessary to the operation of Hawaiian Airlines. Such duties shall include but will not be limited to:

  • ticketing passengers,
  • preparing manifests and air bills,
  • making reservations,
  • giving information and selling to customers,
  • accounting for cash and charge transactions,
  • auditing and correcting sales reports and cash receipt summaries,
  • verifying fare and rate changes on tickets,
  • air bills and excess baggage receipts,
  • balancing daily cash transactions,
  • preparing daily journal entries,
  • preparing various reports,
  • operating such machines as keypunch, verifier, sorter, mimeograph, addressograph, office calculator and interpreter,
  • checking load manifests against tickets,
  • receiving, uncrating and checking material,
  • issuing material,
  • inventorying,
  • posting journals or stock record card, and
  • operating communications and telephone switchboard operator equipment.

MCSRs will also perform work which is incidental to their primary duties. Additionally, MCSRs may be required to perform fueling of aircraft, aircraft cleaning, and assisting of loading and unloading of cargo, baggage and company material.

Chief MCSRs perform the above duties, in addition to supervising MCSRs.


Minimum Requirements:

  • Must have high school diploma or equivalency.
  • Solid computer skills with the ability to learn and use new software applications.
  • Good communication skills, both written and verbal, in English.
  • Excellent listening skills and the ability to respond and effectively resolve guest inquiries/concerns.
  • Regular attendance and punctual employee presence.
  • Must have a valid driver’s license.
  • Must be able to obtain a ramp license.
  • Must have physical ability to:
    • Constantly walk and stand.
    • Occasionally sit, climb, balance, stoop, kneel, or crouch.
    • Frequently lift up to 50 lbs. and ability to buddy lift more
    • Occasionally open and close doors on all aircraft types
    • Push or pull baggage carts
  • Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.

    • Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position.

    • Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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