Aloha and thank you for your interest in the Portland International Airport Customer Service Training Pool with Hawaiian Airlines!
Candidates who apply for this requisition may be invited for a group screening process, which will be held in the Portland Area on Wednesday, June 6. Candidates who pass the group screening will be
invited for a final screening, which will be held in the afternoon on the same day. Travel to the screening sessions are the responsibility of the candidate.
Upcoming Recruitment Events
For a full listing of our upcoming recruitment events, please click
This requisition is for Portland ONLY. Positions are typically posted 3 - 4 weeks prior to the recruitment event and posted for a limited time only.
Please monitor our current openings page and apply for those positions when it is posted.
During training: Up to 10 days full-time, typically Monday - Friday. Training will be conducted at the Portland International Airport and is unpaid.
If hired: schdeules are awarded on a seniority basis. Schedules are only part-time and are 5 days on, 2 days off, no more than 19 hours per week. Work schedules are set, however, may change throughout the year in accordance with the
collective bargaining agreement.
Candidates with restrictions in their availability will not continue in the recruitment process.
Pay & Benefits:
Pay is in conjunction with the Collective Bargaining Agreement and is currently $12.41 per hour. Only Hawaiian Airlines flight benefits are offered.
About the Airport Customer Service Training Pool:
Candidates in the Airport Customer Service Training Pool can be considered for the Mainland Customer Service Representative or the Chief Mainland Customer Service Representative position.
If you are successful in the screening process and identified as a candidate to be considered for our unpaid training, you will be placed into the training pool.
Final candidates from the screening process will remain in the training pool through December 31, 2018. Candidates not invited for training by then will need to re-apply for the training opportunity.
Candidates in the pool may be invited to attend unpaid classroom training provided by Hawaiian Airlines. The training session is up to two weeks (typically Monday – Friday). If invited to training, you will have an opportunity to learn general airline operations,
including regulatory concepts and the Interact/Sabre computer system, which is the industry standard used by many airlines.
Mainland Customer Service Representatives (MCSRs) perform any one, or combinations of, clerical duties as assigned, necessary to the operation of Hawaiian Airlines. Such duties shall include but will not be limited to:
- ticketing passengers,
- preparing manifests and air bills,
- making reservations,
- giving information and selling to customers,
- accounting for cash and charge transactions,
- auditing and correcting sales reports and cash receipt summaries,
- verifying fare and rate changes on tickets,
- air bills and excess baggage receipts,
- balancing daily cash transactions,
- preparing daily journal entries,
- preparing various reports,
- operating such machines as keypunch, verifier, sorter, mimeograph, addressograph, office calculator and interpreter,
- checking load manifests against tickets,
- receiving, uncrating and checking material,
- issuing material,
- posting journals or stock record card, and
- operating communications and telephone switchboard operator equipment.
MCSRs will also perform work which is incidental to their primary duties. Additionally, MCSRs may be required to perform fueling of aircraft, aircraft cleaning, and assisting of loading and unloading of cargo, baggage and company material.
Chief MCSRs perform the above duties, in addition to supervising MCSRs.