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Job Details

Requisition Number 22-0028
Post Date 3/17/2022
Title Airport Guest Service Agent – HCS
Department Airport Operations
City Kona
State HI
Part-Time Yes
Part-Time Weekend No

Start your aviation career with Hawaiian Airlines at the Kona airport!

As a guest service agent with our Kona – Hawaii Contract Service (HCS) ‘ohana, you will:

  • Earn $15 per hour with pay increases (in accordance with the collective bargaining agreement),
  • Learn new skills when you attend our PAID training courses, and
  • Receive a $2,000 sign-on bonus after completing training for the Airport Guest Service Agent – HCS – Kona position

    Apply below with your resume TODAY!

  • At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

    Interview Schedule

    Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:

    • A 60-minute group video interview
    • A 30-minute final video interview

    Candidates successful in the interview process may be invited to a one-day paid classroom training held in Honolulu. Additional carrier-specific training will be required.

    Position Overview

    Our Guest Services Agents (Contract Service Agent) provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate of our contracted carriers.

    Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand. 

    Watch a brief two-minute video to learn more about the position.

    Pay and Benefits

    This position is covered by a collective bargaining agreement and the pay for this position is $15.00 per hour. 

    Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.

    Work Schedules

    Per the collective bargaining agreement, work schedules are awarded based on seniority.  New hires are awarded their initial shift based on operational need and must be able to accept any shift. 

    Work schedules are set, 5 days on, 2 days off.  Shifts do not change unless there is an operational need. 

    Part-time is 5 to 6 hours per shift and full-time is 8 hours per shift.  Part-time employees may be extended to full-time hours based on operational need.  Part Time shifts are scheduled 5 days per week.  Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.

    The airport is busiest in the middle of the day (typically 9am – 4pm).  Nearly all new hires are awarded shifts during this timeframe.  If you have a full-time job during the day, please consider this before applying. 

    If You Do Not Reside on Hawaii Island

    If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time.  Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability.  It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location. 


    Minimum Requirements

    • Legally authorized to work in the United States
    • Minimum 18 years old
    • Possess at least a high school diploma or equivalent education
    • Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
    • Ability to lift up to 70 lbs. when checking in guests’ bags
    • Ability to accept any work shift awarded
    • Ability to complete pre-employment drug test and if hired, random drug testing
    • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
    • No visible body art.  Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
    • Must provide proof of full COVID-19 vaccination by date of training

    Preferred Qualifications

    • Airline experience
    • Customer service experience in the hospitality industry



    About Hawaiian Airlines

    Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named the #1 U.S. airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

    Now in its 92nd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland and Brisbane flights remain suspended.

    The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.

    Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

    For media inquiries, please visit Hawaiian Airlines’ online newsroom.

    • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
    • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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