Job Details

Title Account Correction Analyst 2
Requisition Number 18-0077
Post Date 12/27/2018
City Aberdeen
State SD
Description

Purpose of Position

Under the direction of the Bankruptcy Resolutions Supervisor, this position is responsible for accurately and timely performing a variety of bankruptcy tasks.  The person in this position is also responsible for completing the work according to bankruptcy policies, procedures, and work guides, as well as applicable bankruptcy laws and regulations.

This individual is responsible for maintaining a thorough understanding of the bankruptcy process, and for handling incoming calls and preparing written communications.  In addition, this individual is responsible for covering the responsibilities of the Bankruptcy Filings Specialist 1 and 2 positions, as well as the Bankruptcy Resolutions Specialist 1 and 2 positions as needed.  This individual will also need to research problems and make corrections to bankruptcy data as needed. 

Essential Functions

  1. Maintain a clear and thorough knowledge of the bankruptcy processes and how bankruptcies impact student loans.

  2. Carefully adhere to bankruptcy policies, procedures, and work guides, as well as bankruptcy laws and regulations.

  3. Process the information needed to update the Dynamics system each week.

  4. Adeptly step into the Bankruptcy Filings Specialist 1 or 2 responsibilities as assigned, including the following:

    1. Work documents in the Chapter 13 Bankruptcy queue as well as those received from other sources.Prepare necessary Proof of Claims, Amendments, Transfers, Withdrawals, and/or Address Corrections as needed, and forward them to the Supervisor for review and filing with the courts.

    2. Request missing promissory notes from lenders or servicers so they can be attached to the Proof of Claims.Make sure the promissory notes are received from the lender/servicer timely so the Proof of Claim can be completed timely.

    3. Update the system and Dynamics, as needed.

    4. Review documents in the Chapter 13 Plans queue for questionable plan wording on how the student loans will be handled.Forward any plans with questionable wording to the Supervisor for review and possible escalation to the Bankruptcy Administration Manager.

    5. Review communications from bankruptcy courts, attorneys, or trustees and prepare responses as needed.Forward the responses to the Supervisor for review and approval before mailing.

    6. Professionally and courteously handle all bankruptcy calls received, including those from courts, attorneys, trustees, and borrowers.

    7. Escalate the more difficult calls, documents, and problems to the Supervisor and/or the Bankruptcy Administration Manager for input and/or handling.

    8. Offer suggestions for possible improvements to systems and procedures.

    9. Work on special projects as assigned by the Supervisor and/or the Bankruptcy Administration Manager.

  5. Adeptly step into the Bankruptcy Resolutions Specialist 1 or 2 responsibilities as assigned, including the following:

    1. Process bankruptcy discharges, dismissals, and conversions, and update the system and Dynamics as needed.

    2. Update the system with the required data for the bankruptcy filing, including the Proof of Claim deadline and the Trustee and Attorney contact information.

    3. Process bankruptcy error reports.

    4. Process Title IV requests for bankruptcy borrowers.

    5. Prepare written communications to internal and external parties.

    6. Refer accounts that need a reversal to the Claims Department to initiate the repurchase.

    7. Refer accounts with adversarial proceedings to the Claims Department.

    8. Process bankruptcy notifications for Chapter 7, 11, and 12 filings and update the system accordingly. Notify the Bankruptcy Filings Supervisor to file a Proof of Claim on all asset cases.

    9. Process the Bankruptcy Hold queue and determine if each account needs the hold extended or removed.

    10. Professionally and courteously handle all bankruptcy calls received, including those from courts, attorneys, trustees, and borrowers.

    11. Escalate the more difficult calls, documents, and problems to the Supervisor or Manager for input and/or handling.

    12. Offer suggestions for possible improvements to systems and procedures.

    13. Work on special projects as assigned by the Supervisor and/or the Bankruptcy Administration Manager.

    14. Perform other duties as assigned.

Education/License/Certification/Experience Requirements

Knowledge equivalent to the completion of an Associate’s degree in Accounting, Business, or a related field

A minimum of 6 months experience working with student loan bankruptcies

Knowledge and Skills Required for Position

Ability to efficiently use Excel, Word, computers, and Dynamics

Ability to understand and follow directions, learn, and be self-sufficient

Ability to perform basic to medium math functions

Ability to accurately type at 30+ wpm

Ability to communicate well verbally and in writing

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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