Job Details


Requisition Number 18-4260 PT North & Pulaski
Post Date 7/12/2018
Title Teller
Job Type Part-time
Work Week/Hours 20 to 25 hours weekly
City Chicago
State IL
Description POSITION SUMMARY:


Serve clients in a courteous and professional manner by processing a variety of transactions using good judgment and within the prescribed limits. Requires an ability to communicate effectively with prospective and current clients, colleagues and represent First Midwest Bank in a positive and professional manner.


DUTIES/RESPONSIBILITIES:

  • Deliver a positive client experience aimed at fulfilling client’s financial needs. Educate clients on alternative channels available for self-service and identify referral opportunities during client interactions.
  • Apply product and procedural knowledge to solve client inquiries and refer clients to other lines of business to deepen relationships and build strong internal partnerships.
  • Fully participate in the Bank’s sales initiatives as directed by branch management. Activities may include, but not be limited to; call nights, referrals, branch meetings and sales contests.
  • Meet or exceed all established referral goals assigned by identifying the needs of potential and existing clients, offer appropriate products and services, and refer qualified clients.
  • Approve transactions within assigned authority limits using discretion and independent judgment while ensuring that the Bank’s policies and security procedures are being followed.
  • Assist in the development, onboarding and mentoring of new colleagues on client servicing, sales/referral activities, product knowledge and daily operations.
  • May be requested to provide back-up supervisory approval/support in the absence of the Teller Supervisor.
  • Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Demonstrate mastery of job skills relating to Teller operations and an excellent knowledge and understanding of Bank products, services, procedures and policies.
  • Must comply with all standards for scanning teller work and cash drawer balancing daily according to Bank’s established policies and procedures.
  • Responsible for opening and closing the branch under dual control.
  • Maintain adequate controls to ensure compliance with consumer protection, statutes/regulations in a defined area of responsibility.
  • Implement bank-directed changes relating to regulatory amendments.
  • May be responsible to balance ATM’s where appropriate.
  • Attend and participate in Training classes offered by First Midwest specific to the Teller position.
  • Participate in all required training sessions for Compliance.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Requirements REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

  • High School diploma or equivalent GED required, or in the process of acquiring a High School Diploma
  • Minimum 6 months of cash handling, face-to-face customer service or sales experience preferred
  • Effective communication, interpersonal and active listening skills
  • Ability to engage clients in conversation, build rapport and handle objections
  • Strong problem solving and organizational skills
  • Known to be reliable, dependable and responsible
  • Possess a high level of accuracy and attention to detail
  • PC, 10-key, and keyboard skills preferred
  • Ability to complete basic math functions
  • Position requires the need to work varied hours/days including weekends and occasional overtime as business dictates. May need to travel to other branch locations.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • EOE/Minorities/Females/Vet/Disability.
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