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Job Details

Requisition Number 18-10000
Post Date 3/1/2018
Title Shift Supervisor
Full Time/Part Time Part Time
Division Clinical
Pay Frequency Semi-Monthly
City Culver City
State CA

Scope of Position

Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center's Crisis Line to ensure compliance with program standards, contracts, policies, procedures, and guidelines.

Essential Functions

  • Manages and supports call and chat flow on the Crisis Line
  • Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures,and guidelines.
  • Listens to and monitors volunteers and crisis counselor calls and chats
  • Researche and locates appropriate resources for volunteers or crisis counselors while they are on a call or chat
  • With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters
  • Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call or chat
  • Identifies volunteer and crisis counselor training needs and provides one-on-one support
  • Provides input and feedback for performance evaluations of volunteers
  • Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency
  • Participates in SPC training activities

Required Qualifications

  • Availability and flexibility to work overnight, evening, and weekend shifts at least 12 to 24 hours per week
  • Able to efficiently use a computer, including Microsoft Office and Crisis Line software
  • Support the values and mission of Didi Hirsch as related to employment
  • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state or federal regulations relating to emergency mental health services
  • Demonstrate current knowledge of all job specific skills including supervision, crisis intervention, suicide prevention, telephone Crisis Line procedures, multicultural, and socio-economic issues
  • Present ideas, information, and viewpoints clearly, both verbally and in writing
  • Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment
  • Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur
  • Demonstrate committment to team objectives and Didi Hirsch philosophies
  • Ability to adapt and be flexible to changes in protocol and program needs
  • Must be 21 years or older

Candidates must be able to successfully pass our pre-employment screenings, including a background check and Live Scan fingerprinting

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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.