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Job Details

Requisition Number 17-0138
Post Date 6/13/2017
Title Division Director, Clinical Operations (Family Division)
Full Time/Part Time Full Time
Division Executive
Pay Frequency Semi-Monthly
City Inglewood
State CA


This position will be responsible for the leadership, direction and management of one or more mental health or substance abuse service programs, ensuring compliance with program philosophies and standards, contracts, and the policies, procedures and guidelines established by Didi Hirsch.

Primary Duties:

Management -

  • Oversees the hiring, orientation, evaluation, training and supervision of all staff, volunteers, and interns assigned to the division.
  • Supervises staff; develops program policy and procedure; negotiates with funding agencies; participates in relevant committees; coordinates and acts as liaison with other agencies; establishes and maintains on on-going evaluation of program effectiveness and clinical intervention as needed.
  • Forms a highly effective team to accomplish the division’s short and long term goals.
  • Delegates decision-making and responsibility to the appropriate level, provides the necessary information and direction.
  • Ensures resources and systems are in place to support the training and continuous learning of staff.
  • Represents the Agency on matters relating to the division at meetings with other private and public agencies.
  • Interfaces with related community agencies, attends meetings as scheduled and/ or needed to include: the Department of Mental Health and Health Insurance Portability and Accountability Act related issues

Program Quality, Compliance and Reporting - 

  • Measures progress against plans and stated goals as it applies to family services program outcome activities.
  • Develops, implements, reporting methods consistent with the Agency’s procedures to ensure that data and other information gathered is accurate and reported in a timely manner.
  • Collaborates with Director of Quality Assurance to develop program protocol and ensures that program elements are in compliance with Agency, County, State and other regulatory agencies.
  • Implements and enforces appropriate disciplinary mechanisms when violations are detected; establishes reasonable steps to respond appropriately to the violation and to prevent similar violations in the future.
  • Evaluates the results of overall program operations regularly and systematically, and reports results to the VP, Clinical Operations and others as appropriate.
  • Captures, reviews, and analyzes program service statistical and outcome data to provide useful information for assessing performance.
  • Uses performance and statistical service data to engage program management staff in strategic thinking and decision making.
  • Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required on the division, senior and executive level.

Finance - 

  • Collaborates with finance department staff to prepare annual budgets and contract agreements
  • Monitors contract performance; reviews monthly and annual financial statements making plans of correction as needed keeping supervisor apprised of progress and challenges.
  • Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing program equipment and supplies.



Position Requirements:

These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines. To perform effectively in this position, the employee in this position is required to:

  • Demonstrate a working knowledge of directing and managing multiple programs in children and family mental health and/or substance abuse services in a non-profit social service/mental health/substance abuse environment.
  • Support the values and mission of Didi Hirsch as related to employment.
  • Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to children and family service programs for individuals with a history of mental illness and/or substance abuse.
  • Demonstrate full working knowledge and experience in program development and clinical supervision.
  • Have working experience in budget preparation and fiscal management, and contract negotiations for family mental health and/or substance abuse services.
  • Present ideas, information, and viewpoints clearly, both verbally and in writing.
  • Efficiently use the personal computer to include: word processing, spreadsheets, presentation software, database, paperless charting system, and project management.
  • Manage employee performance consistent with defined Didi Hirsch processes.
  • Utilize analysis, experience, and judgment to make management decisions.
  • Demonstrate commitment to team objectives and Didi Hirsch philosophies.
  • Adapt to changing needs by acquiring new skills and knowledge.
  • Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.

These requirements are typically met by a combination of education and experience that typically includes a PhD, LCSW, or MFT (all licensed) and a minimum of three plus years senior management experience in a mental health and/or substance abuse setting providing clinical service and supervision. The employee in this position must be able to perform this job safely, without endangering the health or safety of him/herself or others.

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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.