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Job Details

Requisition Number 18-10200
Post Date 1/10/2019
Title Intake Counselor B/L
Full Time/Part Time Full Time
Division Clinical
Pay Frequency Semi-Monthly
City Culver City
State CA

Scope of the Position

This position will conduct screenings to determine eligibility for services over the phone to those seeking services with Didi Hirsch Mental Health Services.  Based out of our Sepulveda location, the Intake Counselor provides intake support to Adult and Child & Family programs. Individuals with experience working with this population are strongly encouraged to apply. The schedule for the position is Monday through Friday 8:30 a.m. to 5 p.m.

Essential Functions

  • Answering incoming calls in a timely and professional manner.
  • Following established call handling protocols, collect information regarding the case to determine eligibility and determine insurance coverage.
  • Scheduling the intake assessment appointments for clients, in accordance with established Agency protocols and procedures.
  • Coordinate benefits (primary/secondary coverage).
  • Identify share of cost amount and notify client of his/her insurance benefits and share of cost amount as applicable.
  • Educate Out-of-pocket clients on possible payment options (including fee schedule, payment plans etc.)
  • Document coverage and benefits information on PsychConsult.
  • Check IS to identify case status.
  • Schedule new intake registrations with support staff performing registrations in PsychConsult and complete corresponding screening paperwork.
  • Complete Call Center and Contacts-To-Do screens in PsychConsult.
  • Enter data in SRTS system correctly and in a timely manner.
  • Maintain VANS system.
  • Delivering effective crisis intervention for all populations dealing with mental health issues and/or substance use, as needed.
  • Interfacing with State and City agencies such as the Department of Mental Health, the Department of Public Health, as well as criminal justice services, social workers, to give and receive information relative to services.
  • Develops and maintains counselor skills through seminars, workshops, or other forms of training/education.
  • Attends and actively participate in all team and staff meetings, supervision and consultation.
  • Engaging in continuous quality improvement efforts.
  • Supporting the Drug Medi-Cal Program.
  • Handling walk-in clients.
  • Handling referrals.
  • Other duties as assigned.
  • Bachelor’s Degree preferred, but not required, in a related field and 1-2 years' experience working with individuals with a history of mental illness in a social service/mental health environment.
  • Customer service exsperience in a healthcare setting, prefferably mental health is highly desired.
  • Ability to provide services in both English and Spanish or Armenian.
  • Possess the ability to develop and enhance knowledge of crisis intervention techniques and community resources.
  • Efficiently use a personal computer, and work effectively and efficiently using all Microsoft software and the electronic health record.
  • Have knowledge of HIPPA requirements, DMH policies, and other state/federal regulations relating to service programs for adults with history of mental illness.
  • Demonstrated basic advocacy skills.
  • Strong written and oral communication.
  • Current California driver’s license and a driving record acceptable to the Agency's insurance carrier.

Candidates must be able to clear all criminal background checks in order to qualify for this position.

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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.