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Requisition Number 99-10159
Post Date 9/10/2018
Title Training Supervisor
Full Time/Part Time Full Time
Division Clinical
Pay Frequency Semi-Monthly
City Los Angeles
State CA


Training Supervisor 

Make a Difference in People's Lives While Expanding Your Knowledge and Skills

Diverse Role    ●    Excellent Training    ●    Career Options    ●    Great Culture


 Didi Hirsch Mental Health Services has been a leading provider of community mental health and substance use services since 1942. With a history stretching back to the Great Depression, Didi Hirsch has established a strong reputation in the communities we serve. We help more than 90,000 children and adults each year from 11 locations and 100 schools throughout Los Angeles and Orange County. We are committed to excellence, diversity and opportunity. We are dedicated and enthusiastic individuals who make a difference in the lives of the clients we serve. We offer a competitive salary along with a full benefits package. 


Top three reasons to bring your career to Didi Hirsch Mental Health Services:

  • This is a diverse role, allowing you to expand your skills.
  • This is a great opportunity to start building a rewarding career with a leader in community mental health services.
  • You will find a strong family-like culture here; people enjoy working together to help some of the most vulnerable members of our communities improve the quality of their lives.

Your key duties will include:

·         Assist Training Coordinator(s) in recruiting new volunteers.

·         Reach out to all interested potential volunteers from outreach events, emails, and online sources.

·         Keep interest lists for training classes, and schedule phone and in-person interviews with potential trainees. 

·         Keep the volunteering info on the Didi Hirsch website updated.

·         Support or conduct the interview processes as needed. And communicate the results of these interviews to the potential trainees. Update list of all accepted participants and their contact info.

·         Work with the Training Coordinator(s) to maintain a real-time spreadsheet (i.e. SmartSheet) of all accepted trainees and keep track of their HR activities (background checks, TB tests, etc.). 

·         Work with the Training Admin to identify the trainees to be scheduled into ASIST trainings. 

·         Assist in creating online classroom sites (i.e. Google Classroom) and inputting the starting information.



·         Assist the Training Coordinator(s) in creating training lectures using best practices.

·         Participate in the training classes while they are in session, as speakers, lecturers, phone mentors (buddies), and role players. Help with scheduling of other speakers, lecturers, phone buddies, and role players. 

·         Support the set-up of all facilities, snacks, and technology.

·         Keep track of which trainees miss class sessions and send them appropriate make-up materials.

·         Support Training Admin and Coordinator(s) to maintain data on whether trainees have done their outside-class assignments (DDH training, phone buddy sessions, listen-ins, Relias, etc.).

·         Assist in placement of trainees within SPC’s scheduled shifts. Input new volunteers’ info into iCarol (SPC’s online record and shift management software) and into the SPC Master Schedule and Contact Sheets.

·         Provide support to new trainees and identify and provide additional training as needed.

·         Participate in the evaluation of new trainees.

·         Support volunteer morale and retention efforts. 

·         Assist the Training Coordinator(s) in staying abreast of updated data and trends in the field of suicide prevention.


You must be able to successfully pass our pre-employment screening, including a background check and live scan fingerprinting.  For bilingual positions, you will need to pass a language assessment. You will also need to meet the following requirements for this role:

·         Working knowledge of mental health services and suicide prevention services. 

·         Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.

·         Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing. 

·         Superior organizational skills to manage multiple projects simultaneously. 

·         Effective collaboration and relationship building skills. 

·         Telephone and personal computer skills including word processing, spreadsheets, and other related software. 

·         Ability to use analysis, experience, and judgment to make effective decisions. 

·         High School diploma or equivalent; Bachelor degree preferred. 

These requirements are typically met by a combination of education and experience that includes at least one year of experience working in a mental health related position or in a training/educational setting. Experience working on a crisis line is a plus.                     


Didi Hirsch Mental Health Services is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.