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Requisition Number 99-10072
Post Date 1/16/2019
Title Care Coordinator
Full Time/Part Time Full Time
Division Clinical
Pay Frequency Semi-Monthly
City Multiple Locations
State CA

Care Coordinator

Make a Difference in People's Lives While Expanding Your Knowledge and Skills

Diverse Role    ●    Excellent Training    ●    Career Options    ●    Great Culture

Didi Hirsch Mental Health Services has been a leading provider of community mental health and substance use services since 1942. With a history stretching back to the Great Depression, Didi Hirsch has established a strong reputation in the communities we serve. We help more than 90,000 children and adults each year from 11 locations and 100 schools throughout Los Angeles and Orange County. We are committed to excellence, diversity and opportunity. We are dedicated and enthusiastic individuals who make a difference in the lives of the clients we serve.  We offer a competitive salary along with a full benefits package

Top five reasons to bring your career to Didi Hirsch Mental Health Services:

  • This is a broad role, making it ideal for expanding your skills and experience in case management, direct services, crisis intervention, community linkages and more.
  • Our Training Division provides you with access to free training. Most courses lead to continuing education units (CEU). Our online training offers thousands of courses on a wide array of topics. Through our dedicated Training Division, we provide extensive professional development programs, in class and online; you can take courses during work hours.
  • This is a great opportunity to start building a rewarding career with a leader in community mental health services.
  • You will find a strong family-like culture here; people enjoy working together to help some of the most vulnerable members of our communities improve the quality of their lives.

Your responsibilities will depend on the program to which you are assigned, but in most cases, you will be part of a multi-disciplinary treatment team. Your key objectives will include:

  • Providing case management, mental health and/or substance use services, crisis intervention and linkage to community resources for individuals with a history of persistent mental illness and/or substance use.
  • Ensuring clients receive the maximum benefit from all interventions in an integrated health care setting.
  • Ensuring a safe, nurturing environment for clients that fosters a sense of hope, dignity and recovery.



You’ll work in a variety of settings, including outpatient and field-based locations (clients’ homes, schools, etc.) and in an office. In this role, you will be expected to:

  • Assist clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
  • Assess clients’ needs and functioning, present cases in treatment team meetings and monitor progress as needed.
  • Act as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/Medi-Cal, etc.
  • Develop and maintain rapport and cooperative relationships with community agencies for the benefit of the clients.
  • Provide individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
  • Provide crisis intervention and facilitate conflict resolution among the program clients as needed; assist clients in problem-solving life situations.
  • Interface with clinical and medical staff in coordinating client care.
  • Meet Agency client service expectations.
  • Monitor and maintain documentation of client services; ensure compliance with Agency, county state and federal policies and procedures, standards and guidelines.
  • Develop and maintain clinical skills through seminars, workshops, or other forms of continuing education/training related to mental illness and substance use disorders. 
  • Attend and participate in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
  • Provide social rehabilitation services to clients and their families individually and/or group setting.
  • Conduct outreach services to generate client referrals.
  • Participate in community resource and/or health fairs.
  • Provide parenting services to individuals, groups or the community at large.

You must be able to successfully pass our pre-employment screening, including a background check and live scan fingerprinting.  For bilingual positions, you will need to pass a language assessment. You will also need to meet the following requirements for this role:

  • Legal authorization to work permanently in the United States without requiring a visa transfer or sponsorship. 
  • California Driver’s License and proof of insurance
  • Bilingual in Spanish, Armenian or Farsi (if applicable to position)
  • Knowledgeable in Microsoft Office as well as electronic health record (EHR) system.
  • Current knowledge of crisis intervention, multicultural and socio-economic issues, and documentation standards.
  • Knowledge of and experience actively supporting integrated mental health, physical health and substance use treatment for improving care for the whole person.
  • Basic advocacy skills to include a holistic approach to integrated health care and case management.
  • The ability to learn and apply Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for clients with mental illness and/or substance use.
  • Experience in clinics contracted with DMH is a plus.      

The requirements above are typically met by a combination of education and experience that includes a Bachelor Degree in Human Services or related field and experience working in a social service/mental health environment.  We will consider non-degreed candidates with significant direct experience. Some programs have specific education/experience requirements:

  • For outpatient DMH programs, a minimum of two (2) years related experience may be substituted for a Bachelor Degree.
  • For substance use programs, a degree may be substituted for experience, however, CAADAC or CAADE certification is required, with or without a degree.
  • Some programs may require lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer or a certificate as a Medical Assistant.

Competencies and characteristics:

  • Self-motivated with strong initiative
  • The ability to contribute as an active member of a multi-disciplinary team
  • Able to manage multiple tasks and priorities effectively in a fast-paced environment
  • Able to present ideas, information and viewpoints clearly.
  • Able to adapt to changing needs by acquiring new skills and knowledge
  • Exceptional verbal and written communication skills, including a proactive approach to gathering and sharing information with the team.
  • Patience in navigating complex public and private support systems and resources.


Didi Hirsch Mental Health Center is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.




  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.