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Requisition Number 18-10211
Post Date 12/3/2018
Title Chat Supervisor
Full Time/Part Time Full Time
Division Clinical
Pay Frequency Semi-Monthly
City Century City


Responsible for oversight and support of volunteer crisis chat counselors for the Suicide Prevention Center’s Crisis Chat Services to ensure compliance with program standards, contracts, policies, procedures and guidelines.




Primary Duties


·         Manages and supports chat flow on the Crisis Line.


·         Ensures the volunteer crisis chat counselors follow program standards, contracts, policies, procedures and guidelines.


·         Listens and monitors volunteer crisis chat counselor chats.


·         Researches and locates appropriate resources volunteer crisis chat counselors while they are on a chat.


·         With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to chat visitors.


·         Initiates debriefing sessions with volunteer crisis chat counselors after they have taken a chat.


·         Identifies volunteer crisis chat counselor training needs and provides individual support.


·         Provides input and feedback for evaluations of volunteer crisis chat counselors.


·         Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency.


·         Participates in SPC training activities.





Position Requirements 


These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position.  Individual skills and abilities may result in some deviation from these guidelines. 




To perform effectively in this position, the employee in this position is required to:


·         Have availability and flexibility to work the overnight, evening and weekend shifts at least 12-24 hours a week.


·         Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.


·         Support the values and mission of Didi Hirsch as related to employment.


·         Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.


·         Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, crisis line procedures, multicultural and socio-economic issues.


·         Present ideas, information, and viewpoints clearly, both verbally and in writing.


·         Have basic supervisory skills sufficient to manage a volunteer crisis chat counselors, enforcing policies and procedures while maintaining a supportive environment. 


·         Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.


·         Demonstrate commitment to team objectives and Didi Hirsch philosophies.


·         Ability to adapt and be flexible to changes in protocol and program needs.


·         Must be 21 years or older.


·         Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.




These requirements are met by possessing a high school degree or equivalent along with a minimum of one year experience as an SPC volunteer or Crisis Counselor at Didi Hirsch or an external crisis line is required.  


The employee in this position must be able to perform this job safely, without endangering the health or safety of him/herself or others. 





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Didi Hirsch is an Equal Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees without regard to race, religious belief (including dress or grooming practices), color, sex, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, physical or mental disability, medical condition, genetic characteristics, family care, marital status, status as a veteran or qualified disabled veteran, or any other classification protected by law.

Didi Hirsch is committed to providing equal employment opportunities to all applicants for employment. We are an EEO/AA Employer.