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Job Details

Requisition Number 17-0486
Post Date 11/6/2017
Title Supervisor - 12 Moons
Pay Rate Salary
Shift varies
Position Type Full Time
Description
At Snoqualmie Casino we strive to deliver guests with a fun and unique experience that they will never forget. Our team is made up of people who are genuine and excel at delivering sincere, one-on-one service. We are very careful to hire team members who understand the importance of helping each other out and of course always put the guest first.
 
PURPOSE

To provide leadership and direction to 12 Moon’s Staff.  Support and communicate clearly and effectively with subordinates, to assist and support the 12 Moon’s Manager, Food Operations Manager, and Guest(s). 

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Know, communicate and enforce policies and procedures.
  • Coach and mentor the staff in providing superior guest service.
  • Responsible for ensuring that the dining room and equipment presents an organized and clean atmosphere to our guests. 
  • Address and answer guest questions, complaints or concerns in a timely and professional manner as defined by the departmental policies.
  • Provide direct supervision and mentoring to all Team Members, including positive and constructive counseling on a fair, consistent and impartial basis.
  • Hold daily pre-shift line-ups and other regularly scheduled meetings.
  • Communicate with Team Members and management by actively using verbal and written communication; i.e. memos, bulletin boards, etc.
  • Communicate with kitchen management and staff.
  • Ensure proper cashier and manager transactions through the POS System. Responsible for accurate cash handling and procedures.
  • Complete all required reports in a precise and timely fashion.
  • Follow departmental policies regarding alcohol as prescribed through training.
  • Monitor, track and report to the manager all incidents.
  • Ensure proper cashier and manager transactions through the POS System.
  • Responsible for accurate cash handling and procedures. 
  • Complete all required reports in a precise and timely fashion.
  • Follow departmental policies regarding alcohol as prescribed through training.
  • Monitor, track and report to the manager all incidents.
  • Training of IDP candidates.
  • Expediting, hostess, and running food may be necessary.
  • Table touches daily.
  • Other duties and responsibilities as assigned.
REQUIREMENTS
Education and Experience:
  • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
  • Two (2) years supervisory experience in a high-volume restaurant required, within the last 12 months of applying. 
  • Or internally, two (2) years of Food Service in an equivalent food outlet.
PREFERRED
Education and Experience:
  • Fluency in both English and second language, such as: Chinese (Cantonese & Mandarin), Khmer, Korean, or Vietnamese will be an added advantage.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). Pre-employment drug testing is required for all positions and you must obtain and maintain a gaming license from the Snoqualmie Gaming Commission.

 

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