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ASPIRE TO POWER YOUR FUTURE

At Calpine, we give you the tools you need to chart your own career path in an engaging, fast-paced environment where you can learn from power industry leaders.

Whether you are a student seeking an internship that offers real-world experience, a recent graduate ready to build a rewarding career or a seasoned professional who wants to expand your horizons, Calpine provides meaningful opportunities and challenges.

Our learning and development platforms and educational reimbursement programs enable employees with initiative to explore their own potential in a dynamic and rewarding industry.


Requisition Number 18-0007
Title Application Support Manager
City San Diego
State CA
Job Family Retail 2
Shift Days
Employee Type Regular
Subject to DOT Regulations No
Percent of Travel Required 0
Relocation Provided No
Location Solutions - CA
Description This position is responsible for managing a team of Application Support employees, consultants, and vendors who support the Back Office operations. This position is also responsible to ensure seamless integration between the Back Office applications and the business lines who depend on their services. The manager will be responsible for evaluating the continually changing business line’s needs to ensure the back office applications can support their activity. In addition, this position will collaborate with internal and external IT organizations for application upgrades, changes to Back Office ancillary applications, and system integration issues.

A critical area of responsibility will be implementing and overseeing the many products and services we offer to our internal and our external customer base. The Manager – Application Support will need to be well versed in project implementation and have proven ability in managing contracts as well as overseeing third party vendor relationships for the back office applications.

RESPONSIBILITES/ACCOUNTABILITIES:

A. Manage staff to ensure that the Application applications support issues are responded to in a timely manner. Ensure all support issues are, prioritized effectively and are tracked through to completion with all stakeholders. (20%)
o Provide direction and project oversight to staff for all project implementations.
o Determine budget, staff, tools and specialized support necessary to maintain business support
o Research, recommend and implement application enhancements and upgrades
o Provide work directions and guidance to staff to meet client service requirements
B. Provide status, issues, and risk to upper management. (10%)
C. Manage vendors and contractors to ensure application upgrades, enhancements and outsourced projects are handled effectively and within project timelines (30%)
o Provide direction and leadership to vendors and consultants to meet Application business needs.
o Expected to be the liaison with procurement to ensure all software, hardware and consulting services meeting Calpine Solutions’ standards
D. Provide clear communication to clients for project definition and design through delivery (10%)
o Manage client / customer relationships, setting clear expectations and roles for project team members.
E. Manage all project implementations pertaining to the Back Office applications and our external customer base (30%)
o Manage vendor contracts and relationships
o Provide Project Management leadership for all project implementations for their Application support group
o Coordinate all vendor and internal staff efforts to avoid duplication of efforts

SUPERVISION of DIRECT REPORTS:
A. Supervise their Application Support staff team to ensure continuity in our project approach, adherence to accepted standards or protocols, and adherence to trading partner implementation guides
B. Supervise their Application Support staff team to ensure all applications operate at peak efficiency, production support issues are addressed quickly and effectively, and application enhancements and/or upgrades are assessed tested and implemented without impacting the business lines.
Requirements • Bachelor's degree or equivalent experience in business, engineering, computer science, or management information systems.
Experience –
• Practical experience managing Back Office applications and processes in a deregulated environment Practical related experience in national deregulated markets
• Related experience in managing a team of 3-5 employees (including contractors and, vendors).
• Extensive experience in project management and project development lifecycles
• Experience in leading cross functional teams with a proven history of successful project implementations.
• Proven experience with one or more of the following applications: Revenue, Lodestar, Gentran, nMOSA
Skills/Knowledge/Abilities –
• Strong project manager who can recommend, process and application solutions in a timely and cost-effective manner.
• Strong leadership skills for support personnel and project implementation
• Strong teamwork and interpersonal skills in setting and managing client and management expectations.
• Ability to effectively communicate complex technical matters in business terms.
• In-depth understanding of one or more business operations and processes: energy deregulation, Community Choice Aggregation, billing, settlement, Accounts Payable, Account Receivable, customer care, and regulator requirements in a deregulated environment (FERC, PUC).
• Have strong customer/market focus and ability to establish and maintain high level of customer trust and confidence.
• Demonstrate ability to lead and motivate staff to apply skills and techniques to solve dynamic problems.
• Strong negotiation, analytical, problem-solving, and conceptual skills.
• Excellent human resource management and leadership skills.


Physical Requirements -
• Sitting and standing for long periods of time

  • Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
  • Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
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