JOB PURPOSE: Improve consumer retention and loyalty through a high level of consumer satisfaction in keeping with the integrity and image of Company. Responsible for appropriate handling of all consumer contacts
via phone, mail and web. Ensure timely resolution to guest comments acting as liaison between our Guests and restaurant managers/field leaders. Accurately record guest concerns, prepare and generate case response, and manager reporting.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Interacts with multiple department heads at the Home Office in regards to department specific guest comments. Has direct communication with all Company and Franchise restaurants as it relates to guest comments, as well as our Field Leadership Teams. Working
weekends is required with this position to update and manage the guest comment system.
- Interacts daily with guests and manages all external phone calls that come in to the Home Office.
- Education: AA degree; and 2+ years equivalent customer service experience.
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
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