Alaska USA Employment Opportunities

Job Details

Requisition Number 18-1151
Post Date 12/27/2018
Title Member Service Representative
Position Type Full Time
Company Alaska USA Federal Credit Union
Location Fairbanks Financial Cntr
City Fairbanks
State AK
Minimum Salary Grade Category 16 Alaska: $32,394, depending on experience
Work Hours Monday - Saturday: 8:45 am - 6:30 pm
Regular Schedule is five 8 hour days? Yes

Category: 16

Reports to: Varies by location

Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller and select member service activities, as well as meet sales goals through cross sales of credit union products and services.

Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services.
  3. Perform teller job functions, balancing functions for ATM, individual and branch summaries, and GL accounts as assigned.
  4. Perform progressively responsible duties to include: a. Add new relationships to existing accounts. b. Perform needs identification and cross sell appropriate credit union products and services.
  5. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Prior customer interactive experience. Good communications and human relation skills. Must be able to lift 25 pounds.

Tenure: Financial Services Representative, Category 15, requires six months tenure in the Member Service Representative position with performance that meets or exceeds expectations. Senior Financial Services Representative, Category 14, requires six months tenure in the Financial Services Representative position that meets or exceeds expectations and demonstrated ability to perform all duties and responsibilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Effective: 12/1/2006

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